Privacy Policy

1. Introduction

Ready Wash Go LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS communications.

By using our services or providing your information to us, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Service preferences and special instructions
• Payment information (processed securely through third-party payment processors)
• Communication preferences, including SMS opt-in consent

2.2 SMS Information

When you opt-in to receive SMS communications from us, we collect:

• Your mobile phone number
• The date and time of your consent
• The method by which you provided consent (website form, verbal, etc.)
• Your IP address and device information at the time of consent
• Your communication preferences and message type selections

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information

3. How We Use Your Information

3.1 General Use

We use your information to:

• Provide and improve our laundry services
• Process service requests and payments
• Communicate with you about your orders and services
• Respond to your inquiries and provide customer support
• Send you important service updates and notifications

3.2 SMS Communications

With your explicit consent, we use your phone number to send you:

• Service Notifications: Order confirmations, pickup/delivery updates, and service completion alerts
• Marketing Messages: Promotional offers, special discounts, and new service announcements
• Conversational Messages: Two-way communication for customer service and support
• Appointment Reminders: Scheduled pickup and delivery notifications

Message frequency varies based on your selected preferences. Standard message and data rates may apply.

4. SMS Consent and Opt-Out

4.1 Consent Requirements

By providing your phone number and checking the SMS consent box on our forms, you:

• Expressly consent to receive SMS messages from Ready Wash Go
• Confirm that you are the owner or authorized user of the provided phone number
• Acknowledge that consent is not required to purchase our services
• Agree to receive messages at the frequency indicated in your preferences

4.2 Opt-Out Instructions

You can opt-out of SMS communications at any time by:

• Replying STOP to any SMS message from us
• Contacting us at (401) 414-4559
• Emailing us at info@readywashgo.com
• Visiting our SMS information page and using the opt-out form

After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you opt-in again.

4.3 Help and Support

For SMS help, reply HELP to any message or contact us at (401) 414-4559. For technical support with SMS services, email info@readywashgo.com.

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Processing payments
• Sending SMS messages (SMS gateway providers)
• Email communications
• Website hosting and maintenance

These providers are contractually obligated to protect your information and use it only for the specified services.

5.2 SMS Data Sharing Restrictions

We do not sell, rent, or share your phone number or SMS consent information with third parties for their marketing purposes. Your SMS data is used exclusively for:

• Providing the SMS services you requested
• Complying with legal obligations
• Protecting our rights and the rights of others

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including SMS data, against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information, including SMS consent records, for as long as necessary to:

• Provide our services to you
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain records for business and compliance purposes

SMS consent records are retained for a minimum of 4 years after opt-out to comply with telecommunications regulations.

8. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of SMS communications at any time
• Withdraw consent for data processing where applicable

To exercise these rights, contact us at info@readywashgo.com or (401) 414-4559.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Including a notice in our SMS communications (if applicable)

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: