Terms of Service

1. Acceptance of Terms

Welcome to Ready Wash Go LLC ("Ready Wash Go," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, and SMS communications. By using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services or provide your information to us.

2. Our Services

Ready Wash Go provides comprehensive laundry services including:

• Self-service laundry facilities
• Drop-off laundry service
• Pickup and delivery service
• Commercial laundry services
• SMS notifications and communications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with or without notice.

3. SMS Messaging Services

3.1 SMS Opt-In and Consent

By providing your mobile phone number and consenting to receive SMS messages from Ready Wash Go, you agree to the following:

• You are the owner or authorized user of the mobile phone number provided
• You expressly consent to receive SMS messages from us
• You understand that consent is not required to purchase our services
• You acknowledge that message and data rates may apply
• You agree to notify us immediately if your phone number changes

3.2 Types of SMS Messages

Based on your consent preferences, you may receive the following types of SMS messages:

• Service Notifications: Order confirmations, pickup/delivery updates, service completion alerts, and appointment reminders
• Marketing Messages: Promotional offers, special discounts, new service announcements, and seasonal promotions
• Conversational Messages: Two-way communication for customer service, support inquiries, and service customization
• Account Updates: Important account information, policy changes, and service updates

3.3 Message Frequency

Message frequency varies based on your selected preferences and service usage:

• Service Notifications: Sent as needed based on your service orders (typically 2-5 messages per order)
• Marketing Messages: Up to 4 messages per month, unless you opt for more frequent communications
• Conversational Messages: Sent in response to your inquiries or as needed for customer service

You can modify your message frequency preferences at any time by contacting us or using our SMS preference management tools.

3.4 SMS Keywords and Commands

You can use the following keywords in your SMS replies:

• STOP: Opt-out of all SMS communications immediately
• START: Opt back in to SMS communications (if previously opted out)
• HELP: Receive help information and customer support contact details
• INFO: Get information about our SMS services and policies

Keywords are not case-sensitive. Alternative keywords like QUIT, CANCEL, UNSUBSCRIBE, and END also work for opting out.

3.5 Opt-Out Procedures

You may opt-out of SMS communications at any time through any of the following methods:

• Reply STOP to any SMS message from us
• Call us at (401) 414-4559 during business hours
• Email us at info@readywashgo.com
• Visit our website and use the SMS opt-out form
• Visit our physical location at 278 Pocasset Ave, Providence, RI 02909

After opting out, you will receive a final confirmation message, and no further SMS messages will be sent unless you explicitly opt-in again.

3.6 SMS Service Limitations

Please be aware of the following limitations:

• SMS delivery is subject to carrier network availability and may experience delays
• We are not responsible for messages that are not delivered due to carrier issues
• Message and data rates apply according to your mobile service plan
• SMS services may not be available on all carriers or devices
• International messaging may not be supported

4. User Responsibilities

4.1 Accurate Information

You agree to provide accurate, current, and complete information when using our services, including:

• Contact information (phone number, email, address)
• Service preferences and special instructions
• Payment information
• SMS communication preferences

4.2 Phone Number Ownership

By providing a phone number for SMS services, you represent and warrant that:

• You are the owner or authorized user of the phone number
• You have the right to consent to SMS communications on that number
• You will notify us immediately if your phone number changes or is transferred
• You will not provide phone numbers belonging to others without their consent

4.3 Prohibited Uses

You agree not to:

• Use our SMS services for any unlawful or prohibited purpose
• Send spam, harassment, or abusive messages through our SMS system
• Attempt to interfere with or disrupt our SMS services
• Use automated systems to interact with our SMS services
• Share or distribute SMS content received from us without permission

5. Payment and Pricing

Pricing for our laundry services is available on our website and at our facility. Payment is due at the time of service unless other arrangements have been made. We accept cash, credit cards, and other payment methods as posted.

SMS services are provided at no additional charge beyond standard message and data rates charged by your mobile carrier.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information, including SMS data, is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you also agree to the terms of our Privacy Policy. Please review our Privacy Policy to understand our data practices.

7. Limitation of Liability

To the fullest extent permitted by law, Ready Wash Go shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Damages resulting from SMS delivery failures or delays
• Loss of data or communications
• Business interruption or lost profits
• Damages arising from third-party actions or carrier issues

Our total liability for any claims related to our services, including SMS services, shall not exceed the amount paid by you for the specific service giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Ready Wash Go and its employees, officers, directors, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Including notices in our SMS communications (where applicable)
• Posting notices at our physical location

Your continued use of our services after any changes constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the State of Rhode Island, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved in the courts of Providence County, Rhode Island.

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.

12. Contact Information

If you have questions about these Terms of Service, please contact us:

13. SMS Support and Help

For SMS-specific support:

• Reply HELP to any SMS message for immediate assistance
• Call our SMS support line at (401) 414-4559
• Email SMS-related questions to info@readywashgo.com
• Visit our SMS information page on our website

Our customer service team is available during business hours (8:00 AM - 8:00 PM daily) to assist with any SMS-related questions or concerns.